Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
The item you ordered did not arrive within the time promised by us
The item you received was not as described.
The item you received that was assured to be genuine was fake.

Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Yes,you need to register an account at DeNoss.com to place an order.By using your own account,you can check your order status,make returns and receive the latest offers easily.

Unfortunately, we do not accept phone orders.

No,but please don’t misunderstand this as any lack of interest! We’d love to answer your questions! We know the decision to omit phone support is unusual,but after experimenting with different approaches,we’ve found that starting with email and chat enables us to provide the fastest response.
We focus on providing fast and high quality responses this way,so you’re always talking to a human that can help first-hand.

Kindly check your Spam or Junk folder to see if your confirmation email was sent there.If you are still unable to find it please shoot us a line under "Contact Us" section of our site.

We will ship your goods 1-2 business days after receiving your payment.When your goods are shipped,we will send the information to your registered email.

Often,when you order multiple items we utilize different distribution channels.As such,many times each item will be shipped separately.You may receive one item before the next.So don't panic if you don't receive all of your items at once…they will get to you!

At this time,we do not offer gift cards or notes that can be enclosed in shipments or on packing slips.

We are currently on up to 1-3 days processing time before shipping your order,but some handmade pieces may take longer.Please message us if you have any questions.

We have a processing time of 1-3 business days.During holidays,our processing time will be increased due to the increased volume of orders.Custom orders may reqire adddional days.

We successfully ship a lot of products worldwide each day.We have many happy customers around the globe!

Since pieces we sell is handmade to order just for you, production time can vary from piece to piece.
Our current estimated delivery times as follows.
Location *Estimated Shipping Time
United States,Canada,Europe 5-10 Business days
Others 7-15 Business days
*This doesn’t include our 1-3 day processing time.Personalized items and heavy season orders may require additional days.

We are not responsible for any custom fees once the items have shipped.By purchasing our products,you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
You will receive an email once your order ships that contains your tracking information.If you haven’t received tracking info within 5 days,please contact us.
This doesn’t include our 1-3 day processing time. All deliveries for orders require signature.So we can no deliver to PO or FPO boxes.
Because of the uncontrollable and unforeseen conditions such as earthquake,naturel disasters,strike,civil war,holidays,delivery may delay.marcoploshops.com does not
accept any responsibility for these conditions.
DeNoss.com is not responsible for orders shipped to incomplete,invalid,or undeliverable addresses.Before you complete your order,please make sure that your shipping address is complete and valid,and that your country's postal service can deliver to your address.

For delivery within United States no additional tax is required.
For all other destinations overseas, you may be subjected to import taxes,sales taxes and/or customs duties, which are collected from you once the shipment arrives at your country.
DeNoss.comc is unable to predict the total amount of the charges levied on the addressee due to the ever-changing nature of the rates and the different customs policies varying from country to country.

Absolutely! If you do not like the product or find damages to the product,contact us immediately! We do all we can to ensure your best shopping experience.You can simply contact us and we'll get it addressed!

Yes, you can see the terms in our Exchange and Returns section.

We do not accept returns or exchanges for customized pieces since each single piece is made to order, unless if there's a fault of your order on our end.

We provide gold-filled,gold-plated and 925 sterling silver jewelry pieces are which are nickel free and hypoallergenic, so it is safe for most sensitive skin. Our jewellery can be worn every day.

Gold jewelry is made of yellow, white, or red gold. White gold items are rhodium-plated.

Rhodium is a precious metal of the platinum group, white in color, visually reminiscent of platinum or white gold, and one of the most expensive metals (several times more expensive than gold). It is a solid material that protects silver and white gold from tarnishing, scratches, or damage and gives the jewelry a fantastic glossy shine, accentuating the metal’s whiteness.

Gold-plated silver jewelry is made of 925 sterling silver with a layer of gold coating. Gilding is the application of a thin layer of gold to the surface of metal or non-metal products.
Usually 14k gold and 18k gold are the most optimal coating in terms of quality-price.

Gold filled components contain 100+ times more real gold than gold plated components and are very durable and tarnish resistant. Gold filled jewelry is a beautiful, affordable alternative to solid gold, and can be worn by people with sensitive skin.